Technical Support Coverage

Support Covered by the VPS Service

1. Server Monitoring and Maintenance:

   • Proactive monitoring of server health.
   • Application of security updates.
   • Preventive hardware maintenance.

2. Initial Setup:

   • Operating system installation.
   • Basic security configuration (firewall, SSH).

3. Backup Management:

   • Configuration and maintenance of automatic backups. (When contracted)
   • Data restoration from backups. (When contracted)

4. Technical Support:

   • Assistance in resolving connectivity issues.
   • Help with server hardware and software issues (operating system).
   • Support for server performance issues.

5. Security:

   • Configuration of firewall and other security measures.
   • Monitoring of suspicious activity and response to security incidents.

6. VPS Resources:

   • Increasing or decreasing resources (CPU, RAM, storage).

Examples of Items Not Covered by Support

1. Development and Programming:

   • Writing or debugging code.
   • Development of websites or applications.

2. Configuration of Third-Party Applications:

   • Detailed configuration of specific applications (e.g., Magento, WordPress beyond basic installation).
   • Support for plugins or extensions of third-party applications.

3. Content Management:

   • Updating or modifying website content.
   • Database management.

4. Support for Non-Standard Software:

   • Problems with software not provided or recommended by the hosting company.
   • Support for custom operating systems or those installed on your own (ISO).

5. Training:

   • Extensive training in server administration.
   • Detailed tutorials on the use of specific tools.

6. Problems Caused by Client Errors:

   • Recovery of data accidentally deleted by the client.
   • Correction of problems caused by improper modifications made by the client to the system.