Requesting a refund at HostMF is a simple process, especially if you request cancellation of the service within 7 days of signing up. Below, we explain step by step how you can do this.

Refund

According to Article 49 of the Brazilian Consumer Protection Code, the customer has the right to withdraw from the contract within 7 days from its signing or from the receipt of the product or service, whenever the contracting of products and services takes place outside the commercial establishment. If you request cancellation within this period, the refund request will be opened automatically.

Refund processing time: Your request will be handled by our team within up to 5 business days after it is opened.

Step by Step to Cancel a Service

For more details on how to cancel a service, you can consult the tutorial at this link.

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